POSITION:CUSTOMER EXPERIENCE SPECIALIST
STATUS:OPEN
HOURS:30-40
TYPE:NON-SEASONAL
SCHEDULE:FIXED WEEKLY
PAY:BASE + SALES COMMISSION PLAN
LOCATION:
JOB DESCRIPTION:
We are looking for an energetic and enthusiastic customer experience specialist to increase positive customer engagement, raise awareness for the myriad product offerings available, and strengthen customer retention.
From Online to On the Farm
The experience we provide our customers is at the foundation of what we do at Autumn’s Gate. It is critical to provide an incredible experience with our brand from the very beginning of their interactions online, to their first visit, and throughout their journey with us.
The connection
The CX Team is often the voice and face of Autumn’s Gate. They are the first point of contact, as well as the dedicated liaison to potential and existing clients. They ensure client needs align with our solutions and objectives by providing incredible customer service, responding to customer queries, and collaborating with internal teams to optimize brand awareness, customer satisfaction, and product offerings.
Your responsibilities may include:
- - Tracking customer experience and activity across online and offline
- - Collaborating with internal teams to help address process issues, enhance product offerings, and provide market feedback
- - Aligning customer experience strategies with marketing and sales initiatives, as well as informing customers about new services, memberships, promotions, and products.
- - Identifying customer needs and taking proactive steps to maintain positive experiences and relationships.
- - Responding to customer queries in a timely and effective manner, via phone, text, email, social media, chat applications, and in person.
- - Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- - Documenting processes and logging customer interactions and issues, as well as customer compliments and complaints.
- - Keeping data clean in the CRM and ensuring customer information is up to date and accurate.
- - making sure EVERYONE has an incredible camp experience! 🙂
Before we take any more of your time, please do not apply unless you believe you can be an equally contributing part of a team that is positive, upbeat, and eager to learn and grow.
We aim to instill confidence, empowerment, and responsibility in everything we do. If these are not qualities that you agree with or that you find of little importance… you won’t like it here very much.
Please only apply if you generally AGREE with the following statement:
“Life is pretty awesome!”
If your ONLY motivation is to get through the day for a paycheck, I suggest a less demanding, more standardized position, such as in retail or hospitality. We are looking for someone who genuinely cares about what kind of impact they make on the world. Someone who strives to be a role model and takes pride in giving their all to everything they do.
If we haven’t scared you away yet, then we’re really excited to meet you!
A few additional qualifications include:
- - a fun and energetic customer service focused attitude is > a must
- - the ability to work with a team and create camaraderie is > a must
- - reliable transportation and time management is > a must
- - exceptional interpersonal skills and a client-centered approach > a must
- - great organizational and time management abilities > a must
- - superb communication, collaboration, and problem-solving skills > a must
CX SPECIALIST APPLICATION
Autumn’s Gate core values are based on the proliferation of confidence, empowerment, and responsibility. We believe that all of these attributes play an integral role in how we contribute to our community and view ourselves. Life is a wonderful experience and time is a limited resource, we believe people should embrace and enjoy every second. We believe in the benefit and proper care of all animals, they can teach us a lot about ourselves, and bring an incredible amount of joy to our existence.