Autumn's Gate Privacy Policy

Privacy Policy

Autumn’s Gate

Last updated: 2/1/26

Jurisdiction: New York, USA

Who we are
What this covers
Information we collect
How we use information
How we share information
Cookies & analytics
Accounts & social login (including Bit)
Children’s privacy
Security
Data retention
Your rights & choices
Data deletion
Changes to this policy
Contact

Quick summary

Autumn’s Gate collects information you provide (like booking details, camp registration info, and messages),
plus limited technical data (like browser/device information) to run our services, provide support,
and improve the experience.

We DO NOT sell your personal information.

Data deletion: See autumnsgate.com/data-deletion/
for deletion instructions.

1) Who we are

This Privacy Policy explains how Autumn’s Gate, Inc. (“Autumn’s Gate,” “we,” “us,” “our”) collects,
uses, and shares information when you use our website and services, including the Bit app/AI assistant (the “Services”).

Autumn’s Gate, Inc.
1956 Balmer Rd., Ransomville, NY 14131
Phone/text: 716-791-5051

2) What this covers

This policy applies to information collected through:

Website (autumnsgate.com), including forms, registrations, and online purchases.
Bookings & registrations for riding lessons, experiences, camps, events, and related services.
Online store purchases and gift certificates (if offered).
“Bit” / AI assistant interactions and related support communications.
SMS/text and email communications you opt into or initiate with us.

3) Information we collect

A. Information you provide

Contact details (name, email address, phone number).
Booking/registration details (sessions selected, dates, rider/camper details, preferences).
Camp-related information you submit as a parent/guardian (such as a child’s name, age, emergency contacts, allergies/medical notes, and other safety-related details).
Waivers and consent forms (including signatures and acknowledgements where applicable).
Messages you send us (email, text, chat, forms, or other communications).
Photos/video permissions and related preferences if you provide them.

B. Information collected automatically

Device and usage data (IP address, browser type, device type, pages viewed, timestamps, referral URLs, and approximate location inferred from IP).
Cookies and similar technologies used for site functionality, security, remembering preferences, and analytics.
Identifiers used for analytics and measuring site/app performance (for example, cookie IDs and event identifiers).

C. Information from third parties

Payment processors: we typically receive confirmation details (such as transaction amount, payment status, and partial identifiers). We do not intentionally collect full credit card numbers directly on our servers when a third-party processor is used.
Booking, CRM, marketing, and forms providers: if you submit information through tools we use to manage bookings, customer relationships, or communications, we receive the data you provide through those tools.
Login providers (if enabled): we may offer sign-in options like Google or other providers. If you choose to use them, we may receive basic profile information (for example, name, email, and a provider user ID) depending on your authorization.

4) How we use information

We use personal information to:

Provide and operate the Services (bookings, registrations, purchases, waivers, and customer support).
Communicate with you (confirmations, reminders, schedule updates, service messages, and support).
Personalize and improve experiences (including improving Bit responses and customer service quality).
Run safety and operations (for example, emergency contacts, allergy/medical notes you provide, and on-site logistics).
Measure performance and improve our offerings (analytics, troubleshooting, and quality assurance).
Prevent fraud, abuse, and security incidents; enforce our terms and policies.
Comply with legal obligations (recordkeeping, taxes, and safety requirements).

4A) SMS/Text Messaging

If you opt in to receive text messages (SMS/MMS) from Autumn’s Gate, we may send messages such as registration confirmations,
reminders, schedule/arrival updates, and customer support replies (including messages sent by Bit, our automated assistant).

Message frequency varies (up to 4 msgs/week during peak season). Message & data rates may apply.
Reply STOP to opt out at any time and HELP for help.
Consent to receive texts is not required as a condition of purchase.

For additional details, see our SMS Terms:
autumnsgate.com/sms

We may share information in the following situations:

Service providers who help us operate (website hosting, booking tools, payment processors, CRM, email/SMS communications, analytics, and automation/integrations). This may include SMS delivery providers (e.g., Twilio) and mobile carriers to deliver text messages.
Legal and safety when we believe disclosure is required by law, regulation, legal process, or to protect the rights, safety, and security of our customers, staff, and business.
Business transfers in connection with a merger, acquisition, financing, or sale of assets (with appropriate safeguards).

We do not sell your personal information.

Common categories of vendors we may use

Bookings & operations

Scheduling/booking tools, staff scheduling, payroll, accounting, internal collaboration tools, and automation/integration services.

Marketing & analytics

Email/SMS communications tools, customer relationship management (CRM), website analytics, and advertising measurement tools.

Note: Vendors can change over time as we improve systems. We aim to use reputable providers and only share what’s necessary to perform services for us.

6) Cookies & analytics

We use cookies and similar technologies to keep the website working, remember preferences, improve performance, and understand usage.
You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

If you see a cookie banner on our site, you can use it to manage preferences where available.

Some Services may allow you to create an account or authenticate using third-party login providers (for example, Google or other providers).
If you choose to use a login provider, we may receive basic profile information such as your name, email address, and a provider user ID
depending on the permissions you grant.

Facebook Login: We do not currently require Facebook Login, but if it is enabled in the future, users will be able to disconnect
the connection through their Facebook settings and request deletion as described on our
Data Deletion Instructions page.

8) Children’s privacy

Autumn’s Gate offers family services and youth programming. When we collect information about a child, it is typically provided by a parent or legal guardian
for registration, safety, scheduling, or emergency purposes.

If you believe we have personal information about a child that should be removed, contact us at
[email protected] or call/text 716-791-5051, and we will review the request.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10) Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services,
maintaining safety records, resolving disputes, enforcing agreements, and meeting legal obligations.
When information is no longer needed, we take reasonable steps to delete or de-identify it.

11) Your rights & choices

Depending on your location and how you use our Services, you may have the right to:

Request access to personal information we have about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain information (see Data deletion).
Opt out of marketing emails (unsubscribe link).
Opt out of text messages by replying STOP (and request help by replying HELP).

12) Data deletion

For step-by-step deletion instructions, visit:
autumnsgate.com/data-deletion/

Direct request option: Email [email protected] or call/text 716-791-5051.
We aim to process verified deletion requests within 30 days, subject to any legal or operational retention needs
(for example, certain transactional retention records).

13) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and update the “Last updated” date.

14) Contact us

Privacy / general inquiries: [email protected]
Phone/text: 716-791-5051
Mail: Autumn’s Gate, Inc., 1956 Balmer Rd., Ransomville, NY 14131

Autumn’s Gate Privacy Policy