Help people find the right fit.
Listen first. Understand what the family is trying to accomplish, then help them navigate lessons, camps, memberships, experiences, events, and other options without overwhelming them.
Customer Experience · Year-Round
Customer Experience Specialist
Be the person who makes Autumn's Gate easy to understand, easy to join, and hard to leave. From the first online question to an ongoing family relationship, you help make every interaction feel personal, clear, and useful.
Hours30–40 / week
TypeNon-Seasonal
ScheduleFixed Weekly
CompensationBase + Sales Commission
LocationRansomville, NY
From online to on the farm
The customer experience starts long before someone arrives.
The experience we provide customers is at the foundation of Autumn's Gate. Families may first discover us through a website, social post, text message, phone call, ad, recommendation, or online chat. Your job is to turn that first interaction into clarity, confidence, and a relationship.
The Customer Experience Specialist is often the voice and face of Autumn's Gate. You help potential and existing customers understand the right program or experience, answer questions quickly, solve problems, follow up, and make sure what the customer needs stays connected to what the rest of the team is doing.
Your mission
Make every step of the customer journey better.
Build relationships, not transactions.
Follow up, remember context, solve problems, explain next steps, and help families continue their relationship with Autumn's Gate when there is a good reason to do so.
Turn customer feedback into action.
Notice patterns in questions, compliments, complaints, and buying behavior. Share what you learn so programs, messaging, processes, and products keep getting better.
What you'll own
Your responsibilities may include:
- Responding to customer questions quickly and effectively by phone, text, email, social media, chat applications, and in person.
- Tracking customer experience and activity across online and offline interactions.
- Helping customers understand services, memberships, promotions, programs, events, and new offerings.
- Identifying customer needs and taking proactive steps to maintain positive relationships and experiences.
- Documenting interactions, issues, compliments, complaints, follow-up, and relevant customer context.
- Keeping customer information clean, accurate, and current in the CRM.
- Collaborating with marketing, sales, operations, camp, riding, and other program teams to solve process issues and improve the customer journey.
- Analyzing customer feedback and communicating useful market information back to the team.
- Supporting appropriate sales and retention opportunities without becoming pushy or transactional.
- Helping make sure customers understand what happens next instead of leaving them wondering.
Before you apply
We're hiring the person, not just the résumé.
Life is pretty awesome.
Autumn's Gate is a small, close-knit operation. We all wear different hats. Skills matter, but personality, judgment, reliability, initiative, energy, coachability, and whether you genuinely care about the work matter just as much.
Skills can be taught. Experience can be built. The right person can grow with us.
- A fun, energetic, customer-service-focused attitude.
- The ability to create camaraderie and contribute as an equal member of the team.
- Reliable transportation and strong time management.
- Exceptional interpersonal skills and a client-centered approach.
- Strong organization, communication, collaboration, and problem-solving.
- Comfort taking ownership instead of waiting to be told every next step.
- A willingness to learn the programs well enough to give customers useful answers.
Is this you?
The role should feel right on both sides.
You may love this role if...
- You naturally want to help people figure things out.
- You can be warm and personable while still being organized.
- You enjoy learning enough about products and programs to make useful recommendations.
- You notice when something falls through the cracks and fix it.
- You like working across customer service, sales, marketing, and operations.
- You enjoy variety more than doing the exact same task all day.
This may not be the role for you if...
- You want a highly standardized position with a narrow job description.
- You dislike switching between different communication channels and priorities.
- You avoid follow-up or documentation after the immediate conversation ends.
- You are uncomfortable receiving feedback or changing how you work.
- Your only goal is to get through the shift rather than make an impact.
Where this can lead
Grow beyond the starting job description.
A strong Customer Experience Specialist can become increasingly involved in customer operations, sales, retention, CRM management, marketing feedback, program launches, team leadership, and broader Autumn's Gate operations.
The application process
Simple, conversational, and human.
Review the role
Make sure the work, expectations, and culture actually sound like something you want.
Submit the application
Tell us about your experience, availability, goals, communication style, and why Autumn's Gate interests you.
Interview with Bit
Bit reviews your submitted application and conducts a tailored initial interview based on what you shared.
Human review
Qualified applications and Bit's interview summary move to the appropriate Autumn's Gate team leader.
Apply for the position
Ready to join the team?
Complete the Customer Experience Specialist application here. Once it is submitted successfully, you’ll continue to the Bit interview page. Bit will use what you shared in this application to personalize the initial interview, so you should not need to repeat information unnecessarily.
Bit helps organize and evaluate the initial conversation. Qualified applicants are then sent to the appropriate Autumn’s Gate team leader for human review. Bit does not make the final hiring decision.